FAQ

Do you have a height restriction for your slides?

You need to be a minimum of 1.1m to ride our yellow slide, and 1.3m for our blue and green slide.

When should I arrive for my lagoon session?

Please aim to arrive a minimum of 15 minutes before your session starts to allow time for entry and for time to change.

How do your lockers work?

Please bring a £1 coin or a trolley token for your swim.

What changing facilities do you have?

We have family changing rooms, as well as an accessible change.

Do you sell retail items?

We have a large selection of zoggs items for sale including swim nappies, armbands, swimwear, toys and goggles.

Where is the best place to park?

We have a large car park at the leisure park, which is all free.

I don’t wish to swim. Is there somewhere I can watch?

We have a spectator area on our main pool and teaching pool, but no where in our lagoon pool.

I can no longer make my session. Can I have a refund?

Our cancellation policy allows for changes only under exceptional circumstances. Feel free to reach out to us to discuss transferring your booking to another day.